SR User Experience Design Manager

Jack Henry and Associates
San Diego, California

2017 – Current

Jack Henry and Associates creates software for banks and credit unions. Industry leading software that runs the largest credit unions and FI’s. The software empowers employees such as tellers, back office, lenders, management to get their job done easier while providing a delightful experience to their end user, the financial retail customer.

 Converting data heavy business to business software in an easy-to-use delightful user experience that still has the power an advanced user can use.

Implemented the UX and Research process at the company. Created a Experience Design team of UI, UX, and Research professionals.

Support and mentor design and product staff (10+) across multiple product groups and multiple agile projects. Manage product design staffing needs and budgets internal as well as supplemental contractors.

Improved and the one company style guide / design system. Socialized to the larger organization and promoted that everyone use the same guide for consistency.

Aligned QA, Product and Design needs to plan out how to have an ADA compliant system going forward.

Support parallel paths of software improvement. Existing legacy, Improved UI styling, and rethinking the next generation version html / responsive

Work with customers to understand their needs. Engage them in user research opportunities. 
Share updates and upcoming features to the larger customer audience.

Support the sales staff by talking with potential customers. Sharing the UX process and vision and the importance of agile.

Created a 20mm user experience business plan based on customer research feedback. The plan was to create a delightful user experience and improve the legacy software, removing the barriers of training Plan was approved and implemented.

User Experience Lead Manager

Par Springer Miller Systems – ATRIO all products
Las Vegas, Nevada

2013 – 17

I created a user experience team within the ATRIO platform of software products.  Growing the team from one member on one application, to several members located in three offices worldwide. I drive the need to create leading edge desktop and mobile applications for the hospitality and travel industry.  I lead a team of staff designers by collaborating daily to suggest direction and review wireframes. I work with high level sketching all the way to some detailed digital pixel mockups. Occasionally I direct a supplemental contracting team of UX resources. I am a key member of the corporate management team reporting directly to the CEO. The main focus of my role is to drive user experience excellence. I use research from customer feedback to create an easy to use and modernly designed application. I work with my staff to push the envelope of design, while still being time-boxed to a sprint.  I lead the company with monthly creative innovation meetings which foster new out of the box ideas. I report directly to the company at large on UX practices, research findings, directional design changes, and any challenges that arise with the applications I build.

User Experience Lead

Par Springer Miller Systems – ATRIO PMS
Las Vegas, Nevada

2012 – 2013 

ATRIO runs all aspects of a hotel business such as reservations, revenue reporting, accounting, housekeeping, and guest facing interfaces. By utilizing information gathered from customers and subject matter experts I create wireframes and designs based from user stories in an agile development environment. I work with business analysts and developers to iterate on designs so that we reach the goal of zero training for our end-users.  As well as creating new features, I log design styles into our style definition library in order to maintain a consistency with developers and design teams. I conduct user testing with existing and potential customers to validate new features that will be in development. I also work with our sales force to communicate our design process to potential customers and present any mockups that assist in their processes.

User Experience Consulting 

San Francisco, California

2012

User experience and design. Working with an awesome set of companies to polish their web and mobile applications and push them to launch.

Senior User Experience Designer

Google
Mountain View, California

2011 – 2012

Worked within the Google commerce department of product development. Created and launched the Google offers property. Created a new user interface for Google Checkout / Google Wallet. Created detailed design specifications along with visual design elements for the larger development teams. Peer reviewed other commerce applications and provided analytical feedback to improve those applications and their features.

Senior User Experience Designer

Salesforce.com 
San Francisco, California

2010 – 2011 

Worked with business partners and developers to design enterprise business CRM applications. Worked directly with business partners to drive products from ideas to end-user deliverables. Gathered user feedback from usability testing. Communicated designs through mockups and interactive prototypes. Worked in an agile development environment with other designers, document writers, usability analysts and developers to validate designs.
Full time contract role

User Experience Designer

Wells Fargo - Wholesale Products
San Francisco, California

2009 – 2010

Created wireframes and annotated user experience documents for wholesale desktop and mobile financial applications.  Reviewed business requirements created by business analysts and stakeholders.  Determined the proper information architecture flow, and user interface elements, and tested the usability for each application.  Obtained a certificate of brand standard, and worked as part of the larger Wells Fargo user experience team to ensure proper look-and-feel and branding for applications. 
Full time contract role

Creative Director

Morf Mobile
Sunnyvale, California

2007 – 2009 

Created mobile and social networking applications providing users a way to connect with and experience a host of content from both web and mobile devices. Responsible for the design conception, and oversight of the creative teams design production. Responsible for branding, graphic design, user-centered navigation, usability research and interface design solutions for both web social media and mobile phone applications.  Worked directly with marketing on consumer product vision and related creative concepts.  Worked as immediate team leader for designers, content marketing, QA, and engineering teams in the US and India. 

Interactive Designer

Onsite Creative
Las Vegas, Nevada

2005 – 2007 

Lead interactive and motion graphics design projects for the design firm. Conducted frequent releases on multiple client projects in short timeframes. Acted as mentor to junior designers by teaching user experience, HTML, CSS, and Flash.
• Received AIGA award for best interactive website.

Interactive Flash Designer

Cytek Studios
Las Vegas, Nevada

2004 – 2005

Designed and developed motion-rich, interactive Flash websites and animations. Served as conceptual design lead coordinating new idea meetings. Drove the team by determining tasks between Flash teams, 3D teams, and Video production teams. 

What I do.

As a user experience designer I work to expand the overall quality and simplicity of complex interactions. I work with multiple teams and also manage designers world wide to design iterative applications that meet the business goals. 

I am a professional with fun ideas in design. Progressing and learning from past experiences to develop the next project to be better than the last.

My idea of design is way more than just bright colors on a screen. I can envision of the entire application end-to-end, and see how people will touch all of the moving pieces of it.

Contact 
Feel free to message me with any user experience related questions.

Education and Training

Lean UX Workshop
Practices of  Lean UX for Agile development : 2014

Full Sail University, Orlando Florida
Digital Media Design Degree : Graduation 2001